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BioJuice - Promoting Health

TERMS & CONDITIONS + PRIVACY & GDPR POLICY

PAYMENT

We accept payment via our secure server for all major credit cards and for PayPal. Payment will be deemed to have been made once we are in receipt of all cleared funds. Until this point all goods remain the property of BioJuice

DELIVERY INFORMATION

Currently we deliver to the UK ONLY. All the BioJuice product range gets delivered to your door by a Courier. Your order will be boxed in specialised insulated packaging which keep your products frozen for up to 48 hours. On receipt, place the bottles into your freezer. Orders are delivered 3 to 4 days from date of order. 

Deliveries are not made on a Sunday or Monday. At the time of booking, you can ask us to leave the delivery in a 'safe place' or with a 'neighbour' if you are likely to be out. We track all parcels and can provide you with an estimated time of delivery. We don’t just ship and ignore, we make sure you receive it. Deliveries are between 8am–5pm. Don’t worry, we know this window is too big to wait in all day! We will send you a SMS/Email message on the day of delivery with a 1 hour window for time of delivery.

DELIVERY CHARGES & FREE DELIVERY

For orders under a value of £48.00 there is a small order charge of £4.50.
All Juice, Smoothie and Shot orders over £48.00 in value are all delivered ‘Free of Charge’.
For our Water Filters there is a delivery charge of £6.50 for single orders. Delivery is 'free of charge' on 2 or more water filters.

Please contact us if you do not receive your product/s within 3 days of your order. We will then track the dispatch and give you an update on the EDA (estimated date of arrival). Please note that delivery times are dependant on individual postal services and are therefore not guaranteed. In the unlikely event that your order arrives in less than satisfactory condition, then please contact us. 

CANCELLATIONS

Up until the point of dispatch you may contact us to cancel your order and we will issue a full refund. 

RETURNS INFORMATION

Due to the nature of our products we do not offer a 'Sale or Return' policy.

FAULTY OR DAMAGED ON ARRIVAL: If you find that any of your items are faulty or damaged on arrival, then you are entitled to a repair, replacement or a full refund. Please note that for some goods it may be disproportionately costly to repair, and so where this is the case, then we will give you a replacement or a full refund. Please contact us immediately, so that we can quickly rectify the situation for you. Any request after 7 days of receipt will not be considered.

All replacements must be pre-approved. Please contact us for a 'Returns' Number. The customer must provide BioVibes with the following information:
1) The name of the product to be returned
2) The quantity
3) The Invoice number and a reason for the return.

The item/s being returned must be in their original packaging for a full product refund.
Please note that all delivery and handling charges are non-refundable.

PROOF OF RETURN: Please accept that we are not responsible if the products that you return to us, do not reach us, for whatever reason. To be sure, we would recommend that you use a 'RECORDED DELIVERY' / 'SIGNED FOR' service.

WRONG ITEMS RECEIVED: If you receive items from us that differ from what you have ordered, then you must notify us as soon as possible using our online contact form. Any request after 7 days of receipt will not be considered.

None of the above affects your statutory rights. We can be contacted by phone on 01948 861375 or via email sales (at) biojuice.co.uk or via our Contact Form on our website.

GENERAL DATA PROTECTION REGULATION POLICY

Selling Online Ltd T/A BioJuice is committed to a Policy of protecting the rights and privacy of individuals, including Management, Staff, and others, in accordance with the General Data Protection Regulation (GDPR) which came into force on 25th May 2018.

The new regulatory environment demands higher transparency and accountability in how the Company manages and use personal data. It also accords new and stronger rights for individuals to understand and control that use.

The GDPR contains provisions that the the Company will need to be aware of as data controllers, including provisions intended to enhance the protection of Clients and individual’s Personal data.

COMPLIANCE: This Policy applies to all management, and staff of the Company. Any breach of this Policy or of the Regulation itself will be considered an offence and the Company’s disciplinary procedures will be invoked. As a matter of best practice, other agencies and any individuals working with the Company and who have access to Client or Personal information, will be expected to read and comply with this Policy. It is expected that any person or department who are responsible for dealing with external bodies will take the responsibility for ensuring that such bodies sign a contract which among other things will include an agreement to abide by this Policy. This Policy will be updated as necessary to reflect best practice in data management, and control and to ensure compliance with any changes or amendments to the GDPR and other relevant legislation.

DATA PROTECTION PRINCIPLES: The Company is committed to processing data in accordance with its responsibilities under the GDPR. Article 5 of the GDPR requires that personal data shall be:
• Processed lawfully, fairly and in a transparent manner in relation to individuals;
• collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
• adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
• accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
• kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;
• Personal data may be stored for longer periods in so far as the personal data will be processed solely for archiving purposes as required by the GDPR in order to safeguard the rights and freedoms of individuals; and
• processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

GENERAL PROVISIONS:
• This Policy applies to all personal data processed by the Company.
• The Responsible Person shall take responsibility for the Company’s ongoing compliance with this Policy.
• This Policy shall be reviewed at least annually.
• Lawful, fair and transparent processing Individuals have the right to access their personal data and any such requests made to the Company shall be dealt with in a timely manner.

LAWFUL PURPOSES: All data processed by the Company must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests (see ICO guidance for more information). Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the Company’s records.

TECHNICAL AND ORGANISATIONAL MEASURES: The Company will put appropriate technical and organisational measures in place against unauthorised or unlawful processing of personal data, and against accidental loss or destruction of data. All members of staff are responsible for ensuring that any personal data which they hold is kept securely and not disclosed to any unauthorised third parties. The Company will ensure that all personal data is accessible only to those who have a valid reason for using it. The Company will have in place appropriate security measures

CONTROLLED ACCESS MAY INCLUDE: - keeping all personal data in a lockable cabinet with key-controlled access. - password protecting personal data held electronically. - archiving personal data which are then kept securely (lockable cabinet). - placing any PCs or terminals, CCTV camera screens etc. that show personal data so that they are not visible except to authorised staff. - ensuring that PC screens are not left unattended without a password protected screen- saver being used.

PERSONAL INFORMATION: Information protected under the GDPR is known as “personal data” and is defined as: - “Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.” Further information on what constitutes personal information and your rights under the data protection regulation and laws can be found on the Information Commissioners Office (ICO) website.

WHAT WE COLLECT: We may collect the following information: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER: We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: - Internal record keeping. - We may use the information to improve our products and services. - We may use the information to customise the website according to your interests. CONTROLLING

YOUR PERSONAL INFORMATION You may choose to restrict the collection or use of your personal information in the following ways: - if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us via our online contact form. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address found on the Contact Us page of this website. We will promptly correct any information found to be incorrect.

HOW WE USE COOKIES A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

DATA MINIMISATION: The Company shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

ACCURACY: The Company shall take reasonable steps to ensure personal data is accurate. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.

ARCHIVING / REMOVAL: To ensure that personal data is kept for no longer than necessary, the Company shall put in place an archiving Policy for each area in which personal data is processed and review this process annually. The archiving Policy shall consider what data should/must be retained, for how long, and why.

SECURITY: The Company shall ensure that personal data is stored securely using modern software that is kept-up-to-date. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information. When personal data is deleted this should be done safely such that the data is irrecoverable. Appropriate back-up and disaster recovery solutions shall be in place.

BREACH: In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the Company shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).

PROCEDURE FOR REVIEW: This Policy will be updated as necessary to reflect best practice or future amendments made to the General Data Protection Regulation (GDPR) May 2018 and Data Protection Act 1998.

NAME OF RESPONSIBLE PERSON: Nicholas Higgin

BioVibes
The Hough Granary
Malpas
Cheshire
SY14 7JJ
Tel: 01948 861375